Shipping policy

Shipping Policy

Welcome to Did You Khado! We're excited to bring you our finest selection of spices. Below, you'll find our straightforward shipping policy to guide you through the process:

1. Shipping Rates and Times: We offer both domestic and international shipping options. Shipping rates are calculated based on your location and the weight of your order. You can expect to receive a shipping estimate during the checkout process. Please note that delivery times may vary depending on your location and the chosen shipping method.

2. Order Processing: Once your order is placed, please allow 1-2 business days for processing before your order is shipped. Orders placed after our daily processing cutoff time will be processed on the following business day.

3. Shipping Methods: We offer a variety of shipping methods to accommodate your preferences. These may include standard shipping, expedited shipping, and international shipping options. You can select your preferred shipping method during checkout.

4. Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date.

5. Delays and Issues: While we strive to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may occasionally cause delays. We appreciate your understanding and patience in such cases.

6. International Shipping: For international orders, please be aware that customs and import duties may be applied by your country's authorities. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Please check with your local customs office for more information.

7. Address Accuracy: To avoid delivery issues, please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders that are lost or delayed due to incorrect or incomplete addresses.

8. Shipping Inquiries: If you have any questions or concerns about your order's shipping status, please contact us at didyoukhado@gmail.com or call our customer support at 718-490-4406. Our team is here to assist you.